Conditions of Use

Welcome to WelliePaws. By using this website, you agree to the following terms and conditions. Please read them carefully before browsing or placing an order.

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1. Using Our Website

This site is provided for personal, non-commercial use. You agree not to misuse the site, attempt to interfere with its security or use it in any way that may damage or impair its operation.

We may suspend, restrict or terminate access to the website at any time if we believe these conditions are being breached.

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2. Product Information

We do our best to ensure that product descriptions, images and prices are accurate and up to date. However, small variations may occur (for example, in colour shades or minor design details).

If we discover an error in the price or description of a product you have ordered, we will contact you as soon as possible and give you the option to reconfirm your order at the correct details or cancel it for a full refund.

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3. Orders and Payment

• Placing an order on our website is an offer to buy products from us.
• An order is accepted when we send you an order confirmation email.
• Payment is processed securely by our chosen payment providers; we do not store your full card details.

We reserve the right to refuse or cancel any order, for example if there is an issue with payment, stock availability or suspected fraud. If we cancel an order, we will refund any payment taken.

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4. Prices and Promotions

All prices are shown in pounds sterling (£) and include any applicable taxes unless stated otherwise.

We may change prices, run promotions or update offers from time to time. Changes will not affect orders that have already been placed and confirmed.

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5. Shipping, Returns and Refunds

Details of our delivery and returns process are set out in our Shipping & Returns policy. By placing an order, you are agreeing to those terms.

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6. Intellectual Property

All content on this site – including text, graphics, logos, images, product names, characters and design elements – is owned by or licensed to WelliePaws and is protected by copyright, trade mark and other intellectual property laws.

You may not copy, reproduce, modify, distribute or use any part of the site or its content for commercial purposes without our prior written permission.

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7. Accounts and Security

If you create an account, you are responsible for keeping your login details confidential and for all activities that occur under your account. Please contact us immediately if you believe your account has been compromised.

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8. Links to Other Websites

Our website may contain links to third-party websites or services. These are provided for convenience only. We are not responsible for the content, privacy practices or terms of those sites.

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9. Limitation of Liability

Nothing in these conditions limits or excludes any rights you have under consumer law.

To the fullest extent permitted by law, WelliePaws will not be liable for any loss or damage arising from your use of this website or any products purchased, except where caused by our negligence or breach of duty.

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10. Changes to These Conditions

We may update these Conditions of Use from time to time. Any changes will take effect when posted on this page. Your continued use of the website after changes have been made will be taken as acceptance of the updated terms.

Last updated: 02 December 2025