Privacy Notice

We care about your privacy and are committed to looking after any personal information you share with us. This notice explains what data we collect, how we use it and the choices you have.

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Who We Are

This website is operated by WelliePaws (“we”, “us”, “our”). If you have any questions about this notice, you can contact us at:

Email: [privacy@welliepaws.com]
Address: [WelliePaws, Wellie Street, Wellie Town, UK]

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What Information We Collect

We may collect the following types of information when you use our website or place an order:

• Contact details – such as your name, email address, billing and delivery address and phone number.
• Order information – items you’ve purchased, payment method (processed securely by our payment provider) and order history.
• Account information – if you create an account, we store your login details and saved preferences.
• Communication history – emails you send us, messages through our contact form and any feedback or reviews.
• Website usage data – such as pages visited, links clicked and approximate location, collected via cookies and similar tools.

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How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you about your order, returns or customer service queries.
• Manage your account and saved details.
• Improve our website, products and services.
• Send you news, offers and updates if you’ve chosen to receive our newsletter (you can opt out at any time).

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Legal Bases for Using Your Data

We rely on the following legal bases to process your personal data:

• Contract: to fulfil your order and provide customer service.
• Consent: for optional activities such as email marketing.
• Legitimate interests: to run and improve our website and prevent fraud.
• Legal obligations: to keep records required by law.

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Cookies

Our website uses cookies (small text files stored on your device) to remember your preferences, keep you logged in, help you use the shopping basket and understand how our site is used.

You can control cookies through your browser settings. Please be aware that disabling certain cookies may affect how the website works.

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Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties who help us run our business, such as:

• Payment processors.
• Delivery and courier partners.
• IT and website hosting providers.
• Email and marketing service providers (for subscribers).

These partners only receive the information they need to perform their services and must keep it secure.

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How Long We Keep Your Information

We keep your information for as long as necessary to fulfil the purposes described in this notice, including any legal, accounting or reporting requirements.

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Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your d